Arshi Sharma Bajaj. – Medium

Arshi Sharma Bajaj.

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Arshi Sharma Bajaj.
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How customer expectations influence experiences

It's a vicious cycle!

4 min readApr 24, 2021

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A pendulum doodle with the center depicting expectations — When it swings into the bad experience zone — it results customer ire & when it swings towards a better experience, its customer delight.

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Arshi Sharma Bajaj.
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5 signs your product design is low on D&I quotient

Diversity and Inclusion are key themes in design today. Not only because they sound politically correct, but because they are enabling…

4 min readSep 2, 2021

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A canon camera with a broken lens.

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Arshi Sharma Bajaj.

In the world of #chatGPT, what can parents really teach their children?

Every (other) day, as I sit down with my daughter to review and help her with her academics, I ask myself the same question. As I teach her…

3 min readFeb 28, 2023

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In the world of #chatGPT, what can parents really teach their children?

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Arshi Sharma Bajaj.

Dealing with Zeigarnik

I came across this riddle on an Insta reel: “How do you spell ‘Candy’ with only 2 letters?” It was one of those annoying two-part posts…

2 min readFeb 29, 2024

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Dealing with Zeigarnik

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Arshi Sharma Bajaj.

the blue hyena.

A hyena who fell into a vat of indigo blue, Saw the confounded colleagues. and self proclaimed that he was a God that's true.

1 min readFeb 13, 2024

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the blue hyena.

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Arshi Sharma Bajaj.

About it all.

It was easy to believe the good things you said, about me.

1 min readOct 25, 2023

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About it all.

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Arshi Sharma Bajaj.

guns and mirrors.

The silent reading of Miranda rights Is more common than one thinks In relationships, in meetings, In power struggles where no one blinks.

1 min readOct 5, 2023

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guns and mirrors.

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Arshi Sharma Bajaj.

Terrarium.

Sooo….

1 min readSep 22, 2023

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Terrarium.

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Arshi Sharma Bajaj.

Another Fight Song.

Hey man, you started this fight, But, you aint gonna end it.

1 min readJul 30, 2023

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Another Fight Song.

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Arshi Sharma Bajaj.

She doesn't work.

“Thankfully No! She doesn’t work” Her NRI husband said to me, They both now have US passports, And getting a green card wasn’t free.

1 min readJun 4, 2023

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She doesn't work.

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Arshi Sharma Bajaj.

Arshi Sharma Bajaj.

Write about Life, Books, Poetry as well as Customer Experience, high performance team building and management. Design Leader; Aspiring Stoic @ Life

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